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Job category

• Customer Services (32)

Skill

• answer incoming calls 17
• answer patients' questions 17
• redirect callers 16
• collect healthcare user data under supervision 15
• interact with healthcare users 15
• manage healthcare users' data 13
• solve problems in healthcare 13
• monitor patients' progress related to treatment 12
• maintain relationships with doctors 11
• communicate with customer service department 9
• ensure compliance with healthcare regulations 9
• gather feedback from employees 9
• process medical insurance claims 9
• provide necessary documents 9
• cooperate to resolve information issues 7
• 6
• ensure customer orientation 6
• manage key performance indicators of call centres 6
• assist social service users in formulating complaints 5
• manage a team 5
• discuss the medical history of the healthcare user 4
• maintain high quality of calls 4
• provide high quality customer service 4
• provide objective assessments of calls 4
• solve operational transport problems 4
• analyse call centre activities 3
• assist healthcare users achieve autonomy 3
• collaborate in company's daily operations 3
• communicate in healthcare 3
• communicate with beneficiaries 3
• ensure compliance with company regulations 3
• listen actively 3
• monitor customer inquiries 3
• monitor customer service 3
• provide care for a particular patient group 3
• represent the company 3
• administer appointments 2
• advocate for healthcare users' needs 2
• assist patients with special needs 2
• check information on prescriptions 2
• collect customer feedback on applications 2
• collect healthcare user's general data 2
• communicate schedules to the people concerned 2
• deal with public 2
• deliver outstanding service 2
• develop passenger outreach strategies 2
• develop plans related to the transfer of care 2
• develop staff 2
• disseminate general corporate information 2
• ensure cross-department cooperation 2
• ensure proper appointment administration 2
• exert a goal-oriented leadership role towards colleagues 2
• interact with users to gather requirements 2
• liaise with logistics management teams 2
• manage a multidisciplinary team involved in patient care 2
• manage relationships with stakeholders 2
• manage staff 2
• perform escalation procedure 2
• provide feedback on patient's communication style 2
• provide psychological support to patients 2
• respond to emergency calls for repairs 2
• review patient's medical data 2
• supervise medical office support workers 2
• train staff in quality procedures 2
• transfer medical information 2
• advise on communication strategies 1
• advise on healthcare users' informed consent 1
• advise on medical records 1
• analyse call performance trends 1
• analyse library users' queries 1
• answer emergency calls 1
• apply conflict management 1
• communicate problems to senior colleagues 1
• communicate professionally with colleagues in other fields 1
• communicate with stakeholders 1
• comply with quality standards related to healthcare practice 1
• connect vehicle maintenance and operations departments 1
• contact customers 1
• coordinate engineering teams 1
• coordinate membership work 1
• coordinate rail services 1
• coordinate transport staff training 1
• create a work atmosphere of continuous improvement 1
• develop employee retention programs 1
• disseminate messages to people 1
• enable access to services 1
• encourage social service users to preserve their independence in their daily activities 1
• encourage teams for continuous improvement 1
• engage with rail stakeholders 1
• ensure contract termination and follow-up 1
• ensure information privacy 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• guide staff 1
• handle customer complaints 1
• handle helpdesk problems 1
• handle personal identifiable information 1
• identify accounting errors 1
• identify training needs 1
• implement operational business plans 1
• implement strategic management 1
• improve customer interaction 1
• integrate headquarter's guidelines into local operations 1
• integrate strategic foundation in daily performance 1
• keep records of customer interaction 1
• lead managers of company departments 1
• maintain privacy of service users 1
• maintain records of work with service users 1
• maintain relationship with customers 1
• maintain telephony system 1
• manage administrative systems 1
• manage claims process 1
• manage computer-based transport operation control systems 1
• manage corrective actions 1
• manage documentation of prior learning assessments  1
• manage flight data communications programme 1
• manage human resources 1
• manage project information 1
• manage workflow processes 1
• monitor contractor performance 1
• monitor patients' medication 1
• negotiate with employment agencies 1
• negotiate with key stakeholders in the automotive retail sector 1
• obtain healthcare user's medical status information 1
• own management skills 1
• perform failure analysis of production process 1
• plan the work of teams and individuals 1
• process order forms with customer's information 1
• promote service users' rights 1
• provide customer follow-up services 1
• provide learning support in healthcare 1
• refer service users to community resources 1
• replicate customer software issues 1
• report to the team leader 1
• secure sensitive customer's information 1
• set up effective working relationships with other sports players 1
• support distressed emergency callers 1
• support patients to understand their conditions 1
• support service users to use technological aids 1
• teach communication methods 1
• translate strategy into operation 1

Country

• India (4)
• Philippines (14)
• United States (14)

State or region

• Arizona (1)
• Calabarzon (2)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (2)
• Haryana (1)
• Massachusetts (3)
• Metro Manila (8)
• Minnesota (3)
• Nevada (1)
• Telangana (2)
• Texas (3)
• Uttar Pradesh (1)
• Washington (1)

City

• Beverly (1)
• Boston (1)
• Cebu City (2)
• City of Muntinglupa (2)
• City of Taguig (1)
• Dallas (2)
• Davao City (2)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (1)
• Grand Junction (1)
• Gurgaon (1)
• Hyderabad (2)
• Las Vegas (1)
• Makati City (5)
• Minnetonka (1)
• Noida (1)
• Phoenix (1)
• Torrance (1)
• Watertown (1)

Divisions

• (32)

City

• Beverly (1)
• Boston (1)
• Cebu City (2)
• Dallas (2)
• Davao City (2)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (1)
• Grand Junction (1)
• Gurgaon (1)
• Hyderabad (2)
• Las Vegas (1)
• Makati (5)
• Minnetonka (1)
• Muntinlupa (2)
• Noida (1)
• Phoenix (1)
• Quezon City (2)
• Taguig City (1)
• Torrance (1)
• Watertown (1)

Country1

• India (4)
• Philippines (14)
• United States (14)

State

• Arizona (1)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (Region Xi) (2)
• Haryana (1)
• Massachusetts (3)
• Minnesota (3)
• National Capital Region (10)
• Nevada (1)
• Telangana (2)
• Texas (3)
• Uttar Pradesh (1)
• Washington (1)

ExternalIdNew

• 1058599 (1)
• 1060170 (1)
• 1060306 (1)
• 1060308 (1)
• 2326189 (1)
• 2338629 (1)
• 2340335 (1)
• 2340336 (1)
• 2341398 (1)
• 2348475 (1)
• 2349709 (1)
• 2351422 (1)
• 2351424 (1)
• 2352487 (1)
• 2352963 (1)
• 2352990 (1)
• 2353644 (1)
• 2353645 (1)
• 2354527 (1)
• 2354716 (1)
• 2355386 (1)
• 2355699 (1)
• 2356743 (1)
• 2356768 (1)
• 2356939 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)

AmProjectCode

• M&A - Atrius Health (3)

Grade

• 22 (25)
• 23 (4)
• 25 (2)
• 30 (1)

Schedule

• Full-time (31)
• Part-time (1)

Segment

• Community & State (1)
• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (6)
• OI Optum Financial (2)
• Optum Care Delivery (3)
• Optum Global Advantage (18)
• UHC Benefit Ops - Consumer Ops (1)

JobFunction

• Accounting (8)
• Actuarial Leadership Dev Prgm (1)
• Actuarial Services (17)
• Administrative Support (12)
• Advanced Practice Clinicians (308)
• AI/ML Engineering (72)
• Architecture (29)
• Behavioral Clinical Consulting (5)
• Behavioral Consumer (1)
• Behavioral Health Care Deliver (99)
• Behavioral Intake (1)
• Billing (8)
• Broker / Outside Agent Service (4)
• Bus Advisory & Tech Cnsltng (27)
• Bus Cont,Dis Recov,Crisis Mgmt (1)
• Bus Opns General Support (7)
• Business Analysis (6)
• Business Development/Sales Sup (7)
• Business Process & TQM (6)
• Business Systems Analysis (17)
• Capability Management (6)
• Capacity/Tech Performance Mgmt (2)
• Care Advocacy (26)
• Case Management (156)
• Claim Business Process (1)
• Claim Operations (6)
• Claim Quality (1)
• Claim Recovery/Resol/COB/Subro (9)
• Clerical Support (4)
• Client Services/Sales Support (76)
• Clin Pharm AM & Hlth Plan Sup (3)
• Clinical & Medical Management (59)
• Clinical Admin & Processing (39)
• Clinical Administration (8)
• Clinical Analysis & Consulting (29)
• Clinical Appeals-MCO (4)
• Clinical Appeals-NUR (3)
• Clinical Claims Review (1)
• Clinical Informatics (1)
• Clinical Management (48)
• Clinical Pharm Care Consulting (83)
• Clinical Pharm Program Mgt (2)
• Clinical Practice Consulting (20)
• Clinical Program Management (4)
• Clinical Quality Management (2)
• Clinical Services Operations (625)
• Clinical Utilization Managemen (7)
• Collections (14)
• Community & State Sales (5)
• Community Outreach Sales Sup (1)
• Community Pharmacy (151)
• Community/Volunteer Services (3)
• Compensation (2)
• Compliance (2)
• Contract Installation (1)
• Corporate Development (1)
• Credentialing (6)
• Credit Lending (1)
• Cybersecurity Defense & Invstg (7)
• Data Analytics (25)
• Data Engineering (36)
• Data Entry (1)
• Data Science (32)
• Dev Ops Engineering (7)
• Development Program (6)
• Digital Product (5)
• Employee Assistance Programs (8)
• Employee Center (1)
• Employee Relations (1)
• Employer & Indiv Acct Mgmt (4)
• Employer & Individual Sales (7)
• Enrollment & Eligibility (3)
• Ent Communctns Spclst & Mgmt (2)
• Environ Occ, Hlth & Safety (2)
• Facilities, Bldg & Equip Svcs (1)
• Financial Planning & Analysis (27)
• Fraud Management (1)
• General Marketing (17)
• General Operations Management (11)
• General Project Management (1)
• Health & Human Svcs Cnsltng (4)
• Health & Social Services (73)
• Health Care Delivery (Clin Care) (908)
• Health Plan General Operations (3)
• Healthcare Econ & Analytics (10)
• Home Delivery Operations (15)
• Hospice (40)
• Hospice - Bereavement (4)
• Hospice & Home Health Services (99)
• Infrastructure&Ops Engineering (34)
• Infusion (8)
• Internal Audit & Adv Svcs (5)
• Legal Counsel (2)
• Lobbying & Gov't Affairs (1)
• Marketing Communications (1)
• Marketing Creative (1)
• Marketing Event/Mtg Planning (1)
• Med & Clin Ops-General Mgmt (18)
• Medical Coding (30)
• Medical Mgmt Clinical Review (13)
• Medical Screening/Clinical Lab (59)
• Medicare & Retirement Sales (16)
• Network Engineering (4)
• Network Pricing (2)
• Network Program Mgmt (2)
• Optum Growth Office Sales (5)
• Optum Sales (13)
• Patient Services (242)
• People Development (5)
• Pharmacy Prior Auth/Appeals (2)
• Pharmacy Support & Management (11)
• Phone Support (32)
• Physical Medicine (1)
• Physicians (308)
• Planning and Strategy (3)
• Print Production (1)
• Product Management (19)
• Proposal Development (1)
• Provider Contracting & Network Development (9)
• Provider Data Integrity (1)
• Provider Reimbursement (1)
• Provider Relations and Service (5)
• Quality Assurance/Engineering (23)
• Quality Management (4)
• Radiology/Healthcare Tech (143)
• Regulatory Adherence (3)
• Rehabilitation Services (760)
• Risk Management (3)
• Sales Operations / Admin (3)
• Security Govrn, Risk, & Compli (3)
• Security Ops Engineering (27)
• Senior Leadership Team (4)
• Six Sigma (4)
• Software Engineering (151)
• Special Investigation Unit (4)
• Specialty Pharmacy (31)
• Systems Management (15)
• Talent Acquisition Fulfillment (2)
• Talent Acquisition Operations (1)
• Tax (2)
• Tech Project & Program Mgmt (16)
• Technical Product Management (8)
• Technology Development Program (1)
• Technology General Management (1)
• Technology Support (13)
• Telecommunications Engineering (5)
• Training Delivery (1)
• Training Delivery-Operatnl (4)
• Training Design & Development (1)
• Training Management (2)
• Treasury (3)
• Underwriting (2)
• UnitedHealthcare Global Sales (1)
• User Experience Design (2)
• Vision Care Delivery (6)
• Wellness Coach Management (3)
• Workforce Management and Plng (5)

Vanity

• #rpo (11)
• Aide (26)
• Analytics (1)
• Atrius Health (3)
• Clinical (6)
• Contract (20)
• director (3)
• EMR (3)
• lead (7)
• pharma (26)
• Primary care physician (3)
• relations (20)
• Supervisor (7)

Division

• Behavioral Clinical Ops (2)
• C&S Colorado (1)
• Consumer Resolution Center (1)
• ECS Admin (1)
• OF Support Services (2)
• OG Adv Human Capital (17)
• OG Adv Optum Financial Servs (1)
• Optum MA (3)
• Prov Serv & Patient Scheduling (3)
• UHO USHEALTH (1)

Company

• Optum (29)
• UHC (3)

Business

• Optum (29)
• UHC (3)

Entity

• Atrius Health (3)

Job Level

• Individual Contributor (14)

Grade Level

• 22 (25)
• 23 (4)
• 25 (2)
• 30 (1)

Referral Eligibility

• No (4)
• Yes (28)

BusinessSegment

• C&S Central Region (1)
• Call Advocacy & Scheduling Ops (3)
• Care & Disease Management Ops (2)
• Care Delivery - Region 6 (3)
• Consumer Resolution Center (1)
• E&I UnitedHealthOne (1)
• ECS ADMIN & STRAT (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (17)
• Optum Financial (2)

FullAddress

• 1 Optum Circle, Eden Prairie, United States 55344 (2)
• 147 Milk St, Boston, United States 2109 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• 2720 N TENAYA WAY, Las Vegas, United States 89128 (1)
• 2775 Crossroads Blvd, Weber Building Hq, Grand Junction, United States 81506 (1)
• 300 Burnett St, Ste 200, Fort Worth, United States 76102 (1)
• 3901 Hoyt Ave, Everett, United States 98201 (1)
• 485 Arsenal St, Watertown, United States 2472 (1)
• 77 Herrick St, Unit 101, Beverly, United States 1915 (1)
• 9700 Health Care Ln, Minnetonka, United States 55343 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (5)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Dallas, United States (2)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (2)
• Gurgaon, India (1)
• Hyderabad, India (2)
• Noida, India (1)
• Phoenix, United States (1)
• SCIENCE HUB TOWER #3, MCKINLEY HILL CYBERPARK, Taguig City, Philippines 1634 (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (2)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS002 (25)
• CUS003 (4)
• CUS005 (2)
• CUS008 (1)

Work setting

• Core On-Site (19)
• Hybrid (3)
• Remote (10)

Brand

• Community & State (1)
• Employer & Individual (1)
• OH Risk Ops & Ent Clin Srvcs (6)
• OI Optum Financial (2)
• Optum Care Delivery (3)
• Optum Global Advantage (18)
• UHC Benefit Ops - Consumer Ops (1)